A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach
نویسندگان
چکیده
منابع مشابه
A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach
In any organization, the importance of failuremanagement cannot bementionedby a single word. However,most failure analysis is dominated by themanufacturing sector, despite the increasing importance of the service sector. In response, this paper proposes a systematic approach for identifying and evaluating potential failures using a service-specific failure mode and effect analysis (service-spec...
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ژورنال
عنوان ژورنال: Mathematical and Computer Modelling
سال: 2011
ISSN: 0895-7177
DOI: 10.1016/j.mcm.2011.07.042